Returns and Refunds Policy
At Sunrise Mart, we prioritize the freshness of our products; if you receive an item that is damaged or does not meet our quality standards, you may request a return within 48 hours of delivery. Due to the perishable nature of food items, we cannot accept returns for products that have been opened or consumed.
Contact Support
Email our customer service team within 48 hours of receiving your order with your order number and photos of the items in question.
Wait for Approval
Our quality assurance team will review your request and provide a return authorization and instructions within one business day.
Prepare Your Package
Place the unopened, original packaging into a shipping box and attach the provided return label to the outside.
Receive Your Refund
Once we receive and inspect the item, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing